How to Report a Network Outage

If you suspect a network outage, reporting it quickly helps IT resolve the issue faster. 

Steps to Report a Network Outage 

     1. Confirm It’s Not Device-Specific 

a. Try connecting with another device. 

b. Check both wired and wireless connections. 

     2. Document the Issue 

a. Note the time, location, and symptoms (e.g., “no internet,” “slow speeds”). 

     3. Include Screenshots 

a. Capture error messages or status indicators. 

     4. Submit a Help Desk Ticket 

a. Use your company’s ticketing system or email IT support. 

b. Include all relevant details for faster resolution.