Network Management

Welcome to the Help Desk Hub for Network Management—your go-to resource for diagnosing and resolving connectivity issues. Whether you’re facing slow speeds, dropped connections, or configuration problems, our support team is ready to assist. We handle everything from firewall and switch troubleshooting to VPN setup and network security concerns. Let us help keep your network stable, secure, and performing at its best.

Frequently Read Articles

How to Check Your Network Connection Status›
How to Reconnect to a Mapped Network Drive›
How to Request VPN Access for Remote Work›
How to Report a Network Outage›
How to Request a Static IP Address›
How to Request a New Network Port or Drop›

All Articles

How to Check Your Network Connection Status

This guide explains how to verify your network connection by checking system settings, reviewing connection type, running a ping test, and looking for system alerts.
●●●●●
Popular1 min read
›

How to Reconnect to a Mapped Network Drive

This guide explains how to reconnect a mapped network drive by disconnecting the old mapping, remapping it with the correct path, enabling automatic reconnection, and verifying network or VPN access.
●●●●●
Few Readers1 min read
›

How to Understand Your IP Address and Network Info

This guide explains how to view your IP address and network information on Windows or macOS using command‑line tools or built‑in network settings.
●●●●●
Few Readers1 min read
›

How to Request VPN Access for Remote Work

This guide explains how to request VPN access for remote work by confirming eligibility, submitting a support ticket, installing VPN software, and verifying your connection.
●●●●●
No ratings yet1 min read
›

How to Report a Network Outage

This guide explains how to report a network outage by verifying the issue isn’t device‑specific, documenting symptoms, gathering screenshots, and submitting a detailed ticket to IT support.
●●●●●
No ratings yet1 min read
›

How to Request a Static IP Address

This guide explains how to request a static IP address by confirming the requirement, gathering device details, and submitting the request to Louisville Geek for configuration.
●●●●●
No ratings yet1 min read
›

How to Request a New Network Port or Drop

This guide explains how to request a new network port or drop by documenting the location, defining the purpose, submitting a ticket, and scheduling installation with IT.
●●●●●
No ratings yet1 min read
›

How to Troubleshoot Slow Internet Speeds in the Office

This guide explains how to troubleshoot slow office internet speeds by running a speed test, reviewing background usage, trying a wired connection, and reporting findings to IT.
●●●●●
No ratings yet1 min read
›