How to Identify If a Switch or Router Is Down

If multiple devices lose connectivity, a switch or router may be offline. 

Steps to Check Network Hardware

     1. Check Link Lights 

a. Look for blinking lights on the switch/router. 

     2. Ping the Device 

a. Use Command Prompt to test connectivity. 

     3. Try a Different Port 

a. Move your cable to another port. 

     4. Report to IT 

a. Include device location and symptoms.