Resetting Your Voicemail PIN or Password

  1. Dial your own phone number or press the voicemail button.
  2. Enter your current pin (or press * if prompted) 
  3. To reset:
    • For GrandStream: Dial *97 then follow the prompts
    • For 3CX: dial into your voicemail and use the prompts, or you can submit a request to us to reset it from the 3CX Management Console 
    • For Microsoft Teams or Cisco WebEx Calling: You may change PIN via the web portal or app settings, or you can submit a request to us to reset it from the Administration Portal.

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Updated on: 08/06/2025 by Jerrod M