Printer troubleshooting
Quick fixes for common printer issues across all brands and models. Try these steps beforecalling support.
✅ Quick Checks
– Ensure the printer is powered on and plugged into a working outlet.
– Confirm all cables are connected (USB, power, or Ethernet).
– If wireless, check that the printer is connected to Wi-Fi (look for a signal icon on theprinter’s display).
🖨️ Common Issues & Fixes
Printer Not Printing
– Check if the printer is set as default on your computer.
– Clear print queue:
• Windows: Devices & Printers → Right-click → ‘See what’s printing’ → Cancel all.
• Mac: System Preferences → Printers & Scanners → Open Queue → Cancel.
– Restart both the printer and your computer.
Connectivity Issues
– USB: Try another port or cable.
– Wi-Fi: Run the printer’s network setup wizard and make sure your device is on the same network.
– Ethernet: Check the router/switch lights and cable connections.
Paper Jam
– Turn off the printer before clearing the jam.- Remove paper carefully and check rollers for scraps.
– Reload paper neatly, don’t overfill the tray.Poor Print Quality
– Run the printer’s cleaning cycle from the menu.
– Replace or realign ink/toner cartridges.
– Match paper type with settings (plain vs. photo).
Error Lights or Codes
Most printers explain errors on the display (e.g., low ink, jammed paper, offline).
If you see an error code (like E02 or 0x1234), search it on the manufacturer’s website
below.
🔗 Manufacturer Support
– HP: https://support.hp.com
– Canon: https://www.usa.canon.com/support
– Brother: https://support.brother.com
– Epson: https://epson.com/Support
– Lexmark: https://support.lexmark.com
📞 Still Need Help?
If you’ve tried these steps and your printer still isn’t working, contact our support team for
assistance.
📋 Before You Call Us
Please have the following ready when contacting support:
- Printer brand & model number (usually on the front or back of the printer).
- A clear description of the problem (e.g., “prints blank pages,” “paper jam error,” “won’t connect to Wi-Fi”).
- Any error codes or lights displayed on the printer screen.
- A quick note of the steps you already tried from this guide.
- If possible, a photo or screenshot of the issue.