How to Use the Web Portal or Mobile App for Calls

1. 3CX Web Client & Mobile App 
   • Windows Desktop App can be found via Web Client > Apps > Windows App
   • Mobile Apps: Available on Google Play and App Store. Search for 3CX app. 
   • Login & Setup: 
     • Open your browser and navigate to your organization’s 3CX web address. 
     • Log in using extension credentials from your welcome email. 
     • From Web Client → Apps → click the Windows App icon to download and run the installer. 
     • Install the config file if applicable; your extension is auto-provisioned.
2. GrandStream Wave – Desktop & Mobile app: Download, Login, and Call Setup
   • Install Wave and open the application from https://fw.gdms.cloud/wave/download/
   • On the login screen, enter: 
     • Server address (your UCM PBX address) 
     • Extension number 
     • User portal password 
     • Optionally select “Log in automatically” for future auto login. 
     • Use the Forgot Password flow to reset via email if needed
       
       
3. Teams Calling 

• • Install Microsoft Teams from download site from https://www.microsoft.com/en-us/microsoft-teams/download-app or scan the QR code for the Teams mobile app. 
  • Launch the Teams app 
    • Sign in with work account 
    • Grant necessary permissions (camera, microphone, notifications) on first launch. 
    • Use the Calls tab to dial voice/video calls, internal or external.
    • You can also initiate calls from chats or contact cards using the call icons.

    4. Webex Calling 

• • Install mobile or desktop Webex app from https://www.webex.com/downloads.html 
  • Launch and Sign In using your Webex Calling credentials (provided by admin or service provider). 
  • Follow guided prompts; grant required permissions (mic, camera, etc.). 
  • Use search bar or contact list to call via Audio / Video icons.