How to Fix OneDrive Not Syncing Files

If your OneDrive files are not syncing on Windows 10 or Windows 11, there are a few quick steps you can try to get things moving again.

Step 1 – Check Your Internet Connection

• Make sure you are connected to the internet.
• If you’re on Wi-Fi, try opening a webpage to confirm the connection is working.

Step 2 – Confirm You’re Signed in to OneDrive

1. Click the OneDrive cloud icon in the bottom-right corner of your screen (near the clock).
2. If it says “Not signed in”, click Sign in and enter your Microsoft 365 account details.

Step 3 – Look for Sync Issues

• Click the OneDrive cloud icon.
• If you see a warning icon (yellow triangle or red X), click it to view the issue.
• Follow any on-screen instructions to resolve problems (such as signing in, freeing up space, or closing open files).

Step 4 – Restart OneDrive

• Right-click the OneDrive cloud icon in the taskbar.
• Click Quit OneDrive.
• Open the Start Menu, search for OneDrive, and open it again.

Step 5 – Check Your Storage

• If your OneDrive is full, files will not sync.
• Right-click the OneDrive icon → Manage storage to check your space.
• Delete unnecessary files or purchase more storage if needed.

Step 6 – Run the OneDrive Troubleshooter

Windows includes a troubleshooter for OneDrive that can help fix syncing issues:

• Press Windows Key + I to open Settings.
• Go to System > Troubleshoot > Other troubleshooters.
• Find Windows Store Apps (which includes OneDrive) and run it.

If these steps don’t fix the problem, your setup may need further attention. Please contact your IT department for assistance.