What to Do If You Can’t Make or Receive Calls

  1. Restart your phone or app.
  2. Confirm you’re connected to the internet (Ethernet, Wi-Fi or mobile data).
  3. Check if Do Not Disturb is enabled — if so, disable it.
  4. Try dialing a different number.
  5. If issue persists, contact support with:
    • Time of issue
    • Number dialed or received
    • Any error message

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Updated on: 01/21/2026 by Louisville Geek