Requesting a Change to Call Routing or Auto Attendants

For when you need to change hours, menu options, or ring strategies

  1. Submit a ticket via Support Portal (or Calling in if urgent) and include the following: 
    • Main Phone Number that needs routing changes 
    • Current flow 
    • Desired changes 
    • Any schedule changes 
    • Most changes are completed within 1–3 business days. 

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Updated on: 01/21/2026 by Louisville Geek